This policy applies to orders within the United Kingdom and is designed to provide clarity on our shipping process. By placing an order with us, you agree to the following terms:

A. Shipping Costs

We offer free domestic shipping on all orders within the United Kingdom, with no additional charges.

B. Transit, Handling, & Order Cut-Off Time

• Transit Time: Typically 3–5 business days (Monday–Friday).
• Cut-Off Time: Orders placed by 3:00 PM (GMT) Monday–Friday.
• Handling Time: Processing time is 1–2 business days (Monday–Friday).

C. Delivery Methods

We use trusted carriers, including Royal Mail, DPD, or Hermes, to ensure your order is delivered safely and on time.

D. Address Changes

Once an order is in transit, we cannot change the delivery address. If you need to update your address, please contact us within 24 hours of placing your order at support@bagsaga.shop.

E. Cancellations

If you need to cancel your order, please do so before it has been dispatched. Once shipped, cancellations are not possible, and our refund policy will apply.

F. Damaged Parcels

If your parcel arrives damaged, we recommend refusing the delivery and contacting our customer service immediately. If the parcel is delivered while you are not home, please reach out to us for assistance.

G. Manufacturer Direct Shipping

For orders shipped directly from our manufacturers, the following terms apply:

• Shipping Method: Standard economy ground, with carriers that may vary.
• Handling Time: 1–2 business days, with possible delays.
• Shipping Time: 3–5 business days, depending on the manufacturer’s location and your delivery address.
• Communication: We will keep you updated on any unexpected delays.

Please note that Manufacturer Direct Shipping involves third-party partners. While we strive for smooth processing, external factors may cause delays. If you have concerns, contact us at support@bagsaga.shop.

H. International Orders

This policy primarily applies to UK orders. For international orders, additional fees, duties, and regulations may apply, and these costs will be the responsibility of the customer.

I. Tracking Information

Once your order ships, you will receive tracking details via email. For questions about tracking, please contact us at support@bagsaga.shop.

J. Contact Information

For inquiries about orders or shipping policies, please contact us:

• Email: support@bagsaga.shop
• Phone: +447874482105
• Bussiness Address: 15 Bessemer Road, Welwyn Garden City AL7 1HU, United Kingdom

By placing an order, you confirm that you understand and accept our shipping policies. We reserve the right to update this policy, and any changes will be reflected on this page.